Soliloquy is the conversation you have with yourself before a difficult one with someone else. Notice your physical and emotional reactions, examine the story you are already telling yourself, and decide what you want your next contribution to make possible. The goal is not to suppress emotion or avoid conflict, but to create enough space between reaction and response to enter the conversation with greater clarity and intention.

You will often be party to a conflict, and learning to navigate it effectively can be key to our success in both professional and...

As an Agile Coach or Scrum Master, you know the importance of emotional intelligence and the need to effectively manage conflicts within...

We all experience conflict, but how we handle it is key. It’s easy to become entrenched in our own narrative and point of view, but if we...